Tiers configuration management is a tool available within the Jamworks portal that enables you to granularly turn on / off different features and services for different Jamworks users across your institution.
‘Tier 0’ shows all configurable features in Jamworks. You can now set-up additional tiers comprising service bundles, each bundle having specific selected features and functions of your choosing, that can then be assigned to users. This ensures that you can ethically allocate services at a granular level right down to individual students or across groups should you choose to do so.
Enabling the ‘Tiers’ menu
1. Login to your Jamworks Organization Account at https://auth.jamworks.com/
2. Select Settings located in the left-hand menu -> Select General
3. Select ‘Advanced Settings’ from the top menu
4. Scroll down to the ‘Advanced tier management’ section, and ensure the ‘enabled’ checkbox is ticked.
5. Scroll down again, and select ‘save changes’.
6. Now scroll back up to the top. The ‘Tier management’ tab has now appeared. Select it.
7. You have now enabled, and have access to the tier management screen.
Creating a new Tier
By default, you will have ‘tier 0’ showing which is every feature you have as part of your purchased package. You can create additional tiers, to create different feature packages that you can choose to assign for your users.
Navigate to the ‘Tier Management’ tab (see above) and select ‘add new’.
2. Once completed, a new ‘tier’ will appear (Tier 1) next to Tier 0.
3. Editing. By default, all features in Tier 1 will be ‘on’ and therefore available to the user allocated this Tier. To edit any features to be removed from this Tier, simply de-select any shown moving them to ‘off’. For example, JamAI Chat.
4. Once you have selected all features you want removed from Tier 1, scroll down and select ‘update’ to save your now customized Tier 1. Your Tier 1 has now been saved and is now assignable.
Assigning a custom Tier to new users
When a further custom tier (Tier 1) has been created, this can be assigned to users. There are two ways to do this.
Individually, via ‘add members’ button
Navigate to the ‘members’ tab and select ‘add member.
2. Input the email address of the user and invite to Jamworks. Once the email has been input, there will be three fields to complete.
First Name
Last Name
License Tier
When the user's name has been entered, select the ‘License Tier’ Dropdown menu.
3. Selecting from all the custom tiers created, assign to the user being invited to Jamworks.
4. Select 'add' to invite the user. They will then have access to the features configured in the tier selected for them.
Bulk, via CSV upload
1. Navigate to the members tab and select the 'upload CSV file' button.
2. Download the CSV template
3. In column G, input the specific tier the user is to receive.
4. Upload this document (CSV file format) and select import. All users will now be added, and assigned the appropriate tier.
Assigning a custom Tier to existing users
Tiers can be assigned to existing users within the portal.
On the members, or the stats tab, search for the user who's tier is to be edited.
2. Select the 3 dots in line with their name, under settings and select 'edit'.
3. This will bring up the users profile. Here, select the 'License Tier' dropdown, and it will show all available tiers that have been configured.
4. Select the Tier to be allocated to the user, and then select 'edit details. This will save the changes, moving the user into the tier selected.
