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Unable to access my recording
Unable to access my recording
Yurii avatar
Written by Yurii
Updated over a week ago

So you've made a recording, but now unable to open it to rewatch the desired content?

Typically, this occurs when the application is closed before the recording is uploaded to our servers or in situations where the internet connection is unstable.

To address this promptly, please follow these steps:

1. Launch the app on the device used for recording.

2. The app should display the Uploading bar at the top, completing the process automatically (provided your internet connection is stable).

Should you encounter any difficulties or if the issue persists, be sure to reach out to us by using the support widget at the right bottom corner.

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